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It depends on the case. The normal process may require the returned unit to be received and inspected first, but in certain verified cases UDPOWER may approve an advance replacement or send the rep...

For an approved replacement, the replacement process typically takes approximately 5–8 business days after the returned unit reaches the warehouse and has been inspected.This does not include retur...

Portable power stations are heavy lithium-battery products. The original molded packaging is designed to hold the product securely, reduce movement and impact during transit, and lower the risk of ...

Potentially, but the power station must be packaged securely enough for regulated lithium-battery transportation. We strongly recommend keeping the original carton, protective inserts, and packagin...

After your return or warranty request is reviewed and approved, UDPOWER will provide the applicable return instructions and authorized shipping label when the policy provides one.Do not create your...

Yes. Contact support@udpwr.com first and wait for the authorized return instructions. Do not independently ship a lithium-battery product to an address found online or on previous paperwork.

Return-shipping responsibility depends on the reason for the return and the destination. For eligible U.S. domestic returns, UDPOWER provides the applicable authorized return label according to the...

Eligible products may be returned within 30 days of delivery, subject to the current Return & Refund Policy. Contact support@udpwr.com before sending anything back.Do not independently ship a lithi...

Some replacement shipments may require a signature depending on the shipment value, destination, previous delivery issues, loss-prevention needs, or carrier requirements. Check the tracking details...

Accessories, cables, solar panels, and power stations may be stored or fulfilled separately. As a result, different packages from the same order may use different carriers.