Returns, Refunds & Exchanges

Returns

• Why is the original packaging important?
• Can I return a power station without the original box?
• Where can I get a return shipping label?
• Do I need authorization before returning a product?
• Is return shipping free within the 30-day return period?
• What is UDPOWER’s return period?

Refunds

• How do I check whether UDPOWER has already processed my refund?
• Why hasn’t my refund appeared in my bank account yet?
• My card was canceled after I purchased the product. Will I still receive my refund?
• Can UDPOWER refund the money to a different card?
• How will my refund be issued?

Exchanges

• Will UDPOWER send the replacement before receiving my defective unit?
• How long does an exchange take?