Shipping & Delivery
- Do replacement units require a signature?
- Why did an accessory ship through a different carrier?
- Can I request UPS instead of FedEx?
- Can a lithium power station be shipped by air?
- Why is shipping to Alaska or Hawaii more complicated?
- Does UDPOWER ship to Hawaii?
- Does UDPOWER ship to Alaska?
- Can UDPOWER ship to a PO Box?
- Why would a package be returned to UDPOWER?
- My package is being returned to sender. What should I do?
- What does “Investigation Opened” mean on my tracking?
- What happens if my shipment is lost?
- My package says delivered, but I did not receive it. What should I do?
- Why hasn’t my tracking information updated?
- My tracking number was created but has no movement. Is my order actually shipped?
- Why is one package delivered while another still says “in transit”?
- Why did I receive multiple tracking numbers?
- I received the power station but my solar panels are missing. What should I do?
- I received my solar panels but not my power station. Is the rest of my order still coming?
- Do all items in my order arrive in the same box?
- Which carrier does UDPOWER use for portable power stations?
- Does UDPOWER offer free shipping?