My package is being returned to sender. What should I do?

Contact support@udpwr.com as soon as your tracking shows “Return to Sender” or a similar status. Provide your order number and tracking number.

Common reasons include an incorrect or incomplete address, the recipient being unavailable after delivery attempts, a refused package, carrier restrictions, or lithium-battery service limitations. Once the return is confirmed, UDPOWER can review the available reshipment or refund options. Additional shipping charges may apply when the return was caused by a customer-related delivery issue.