Zachary
- Total activity 110
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 0
Articles
Recent activity by Zachary-
Can I request UPS instead of FedEx?
You can contact UDPOWER before shipment and explain a serious carrier-related delivery limitation, but a specific carrier cannot always be guaranteed.Carrier selection depends on the warehouse, pro...
-
Can a lithium power station be shipped by air?
Large lithium-battery products are regulated for transportation. Eligible carriers may transport them using services that meet applicable dangerous-goods requirements, but customers should not arra...
-
Why is shipping to Alaska or Hawaii more complicated?
Portable power stations contain high-capacity lithium batteries and are subject to special transportation requirements. Alaska and Hawaii may therefore have higher shipping costs, fewer eligible ca...
-
Does UDPOWER ship to Hawaii?
UDPOWER can ship to eligible physical addresses in Hawaii, subject to carrier lithium-battery service availability. Additional shipping charges apply, and some locations may not be serviceable.Cont...
-
Does UDPOWER ship to Alaska?
UDPOWER can ship to certain serviceable locations in Alaska, but additional shipping charges apply. Because portable power stations contain large lithium batteries, some remote Alaska ZIP codes may...
-
Can UDPOWER ship to a PO Box?
No. Portable power stations require a valid physical street address and cannot be shipped to P.O. Boxes, APO, FPO, or DPO addresses.
-
Why would a package be returned to UDPOWER?
Common reasons include an incorrect or incomplete address, repeated failed delivery attempts, the recipient being unavailable, the package being refused, carrier service restrictions, or lithium-ba...
-
My package is being returned to sender. What should I do?
Contact support@udpwr.com as soon as your tracking shows “Return to Sender” or a similar status. Provide your order number and tracking number.Common reasons include an incorrect or incomplete addr...
-
What does “Investigation Opened” mean on my tracking?
“Investigation Opened” means the carrier has opened a case to determine the location or delivery status of the shipment. The carrier may need to contact local facilities, drivers, sorting centers, ...
-
What happens if my shipment is lost?
If tracking indicates that a package may be lost, UDPOWER can review the shipment and, when appropriate, work with the carrier or request a carrier investigation.Please provide your order number an...